How can I use social media to manage customer expectations?
Introduction Social media has become an essential part of businesses’ customer service strategies. In addition to its marketing and promotional capabilities, social media platforms provide an opportunity to manage customer expectations effectively. By utilizing social media channels, businesses can proactively address customer concerns, provide real-time updates, and establish transparent communication. In this article, we will explore strategies for using social media to manage customer expectations and enhance customer satisfaction. Let’s dive in! 1. Set Clear Expectations from the Beginning When